Visual Checking (CWP3)
Measures the ability to check that one set of indicators corresponds to another set of indicators according to a number of simple rules. This skill is important whenever production or control equipment is being used or set up by semi-skilled operatives.
Understanding Instructions (VWP1)
Measures the ability to follow and apply instructions in practical and work-related situations. The content resembles those typically found in many technical, production or manufacturing environments.
Working with Numbers (NWP2)
Measures the ability to apply the basic rules of arithmetic to practical and work-related situations. This test is relevant to any job in industry or manufacturing where the appropriate application of basic arithmetic skills is important.
Customer Contact Aptitude Series (CCAS) for Sales Representatives and Customer Services Representatives
Tests of the Customer Contact Aptitude Series measure the core reasoning abilities related to jobs within sales and customer service. These tests can be optimally combined with the Customer Contact Style Questionnaire (CCSQ) which measures the relevant personality dimensions.
Numerical Evaluation Test (NCC4)
This test measures the ability to make inferences and deductions from numerical data laid out in the form of tables or graphs. The test is appropriate for any job involving analysis or decision-making based on numerical facts, but the nature of the data presented makes the test particularly relevant for sales and customer service work. Calculators are allowed. (NCC4 is longer and more demanding than NCC2.)
Numerical Interpretation Test (NCC2)
Measures the ability to understand and use numerical data presented in tables and graphs. The data and the questions have been designed to simulate the kind of numerical information which might feature in sales and customer service jobs. Calculators are permitted, since the emphasis is on reasoning with data rather than computation and arithmetic.
Verbal Evaluation (VCC3)
Measures the ability to understand and evaluate the logic of various written passages. More demanding than VCC1, it includes a variety of topics relevant to positions within sales and customer service.
Verbal Interpretation (VCC1)
The candidate has to read texts, the content of which is based on written material relevant for customer service jobs, and decide whether certain statements are true, false, or whether there is insufficient information in the passage to say. Measures the ability to understand straightforward written texts and to highlight the most important information in order to arrive at reasoned conclusions.
Personnel Test Battery (PTB) for Administrative and Clerical Staff
This popular test battery is designed for selection in clerical jobs. The tests are suitable for people with any educational background.
Verbal Comprehension (VP5.1)
Measures the ability to interpret and understand written information.