Kompetenzfragebogen
Die Kompetenzfragebögen haben einen anderen teoretischen Hintergrund als die Persönlichkeitsfragebögen. Sie sind immer aufgabenspezifisch: es gibt separate Fragebögen für Leiter und Kundendienstleiter. Es kommt vor, dass einzelne Unternehmen ihr eigenes Kompetenzmodell ausarbeiten, und dazu kann SHL den passenden Fragebogen herstellen.
Customer Contact Competency Inventory (CCCI) for Sales Representatives and Customer Services Representatives
The CCCI is a questionnaire, which permits the individual, and/or their manager and other team members, to assess their performance objectively against 16 competencies for 360 degree profiling. The CCCI development profile is specifically designed to help structure a development discussion with the individual.
Inventory of Management Competencies (IMC) for Managers and Graduates
This inventory can be used both to predict managerial achievement and to identify developmental needs.
Chestionare de competenţe
Chestionarele de competență se bazează pe un fundal teoretic diferit de testele de personalitate. Ele sunt întotdeauna specifice sarcinilor: chestionarele speciale sunt adresate liderilor și personalului de service pentru clienți. Unele companii își dezvoltă propriul model de competență și SHL pregătește chestionarul corespunzător. Chestionarele de competență în leadership și cel în serviciul clienți combină beneficiile testelor normative și ipsative, și pot fi aplicate și în evaluări de 360 de grade.
Competency questionnaires
The theoretical background of competency questionnaires is somewhat different than that of the personality questionnaires. They are always task-specific: managers have different questionnaires compared to customer service employees. Some companies may have their own competency profile, and in that case SHL will build the appropriate questionnaire. The Inventory of Managerial Competencies (IMC) and Customer Care Competency Inventory (CCCI) combine the benefits of normative and ipsative testing, and both can be used for360-degree feedback.
Kompetencia kérdőívek
A kompetencia kérdőívek a személyiségtesztektől némileg eltérő elméleti háttéren alapulnak. Mindig feladat-specifikusak: külön kérdőívek szólnak vezetőknek, ügyfélszolgálatosoknak. Előfordul, hogy egyes vállalatok saját kompetenciamodellt dolgoznak ki, és az SHL készíti hozzá a megfelelő kérdőívet. A Vezetői Kompetenciák Kérdőív és Az ügyfél szolgálatában Kompetencia-kérdőív egyesíti magában a normatív és ipszatív tesztek előnyeit, és 360°-os vizsgálatra is alkalmazhatóak.