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92 tests corresponds to the search criteria.

Customer Contact Aptitude Series (CCAS) for Sales Representatives and Customer Services Representatives

Style of filling out: 
Paper and pencil test
Type of test: 
Test battery
Who do you want to test?: 
Sales representative/Customer services representative
Purpose: 
Selection

Tests of the Customer Contact Aptitude Series measure the core reasoning abilities related to jobs within sales and customer service. These tests can be optimally combined with the Customer Contact Style Questionnaire (CCSQ) which measures the relevant personality dimensions.

Numerical Evaluation Test (NCC4)

Style of filling out: 
Paper and pencil test
Type of test: 
Numerical tests
Who do you want to test?: 
Sales representative/Customer services representative
Purpose: 
Selection

This test measures the ability to make inferences and deductions from numerical data laid out in the form of tables or graphs. The test is appropriate for any job involving analysis or decision-making based on numerical facts, but the nature of the data presented makes the test particularly relevant for sales and customer service work. Calculators are allowed. (NCC4 is longer and more demanding than NCC2.)

Numerical Interpretation Test (NCC2)

Style of filling out: 
Paper and pencil test
Type of test: 
Numerical tests
Who do you want to test?: 
Sales representative/Customer services representative
Purpose: 
Selection

Measures the ability to understand and use numerical data presented in tables and graphs. The data and the questions have been designed to simulate the kind of numerical information which might feature in sales and customer service jobs. Calculators are permitted, since the emphasis is on reasoning with data rather than computation and arithmetic.

Verbal Interpretation (VCC1)

Style of filling out: 
Paper and pencil test
Type of test: 
Verbal tests
Who do you want to test?: 
Sales representative/Customer services representative
Purpose: 
Selection

The candidate has to read texts, the content of which is based on written material relevant for customer service jobs, and decide whether certain statements are true, false, or whether there is insufficient information in the passage to say. Measures the ability to understand straightforward written texts and to highlight the most important information in order to arrive at reasoned conclusions.

Basic Checking Test (CP7.1)

Style of filling out: 
Paper and pencil test
Type of test: 
Special ability tests
Who do you want to test?: 
Administrative staff
Clerical staff
Purpose: 
Selection

Measure speed and accuracy of checking at a basic level: for each item, a string of numbers (or letters) is presented and exactly the same string must be chosen from a number of alternatives. Principally for use with clerical staff whose job includes routine checking.

Numercial Reasoning Test (NT6.1)

Style of filling out: 
Paper and pencil test
Type of test: 
Numerical tests
Who do you want to test?: 
Expert/Graduate
Manual worker
Skilled worker
Operator/Foremen
Purpose: 
Selection

Measures simple reasoning skills with numbers, with an emphasis on understanding, reasoning and recognising short-cuts to reach solutions. Since problems are expressed within the context of technical work, the test appropriately measures the numerical skills of trained staff. Calculators are allowed.

Numerical Computation Test (NT2.1)

Style of filling out: 
Paper and pencil test
Type of test: 
Numerical tests
Who do you want to test?: 
Manual worker
Skilled worker
Operator/Foremen
Purpose: 
Selection

Measures basic numeracy, with an emphasis on understanding numerical relationships and operations as well as the ability to perform basic calculations. The proficient application of the four basic rules of arithmetic is essential. The use of calculators is not allowed.

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