Part of Customer Contact Aptitude Series (CCAS) (verbal test)
Style of filling out:
Type of test:
Who do you want to test?:
Time limit:
12 minutes
Purpose:
This test is not only available in itself, but as the part of the test battery mentioned below:
The candidate has to read texts, the content of which is based on written material relevant for customer service jobs, and decide whether certain statements are true, false, or whether there is insufficient information in the passage to say. Measures the ability to understand straightforward written texts and to highlight the most important information in order to arrive at reasoned conclusions.