Fejlesztés | SHL Hungary | Pagina 7

Fejlesztés

Customer Contact Competency Inventory (CCCI) for Sales Representatives and Customer Services Representatives

The CCCI is a questionnaire, which permits the individual, and/or their manager and other team members, to assess their performance objectively against 16 competencies for 360 degree profiling. The CCCI development profile is specifically designed to help structure a development discussion with the individual.

Motivation Questionnaire (MQ)

The Motivation Questionnaire is recommended for the assessment of managers and professionals. The candidate has to indicate how much various factors motivate them in their work. It can be used on its own and as a companion to SHL personality questionnaires. Since motivation fluctuates as a function of time and changing circumstances, it is recommended that the candidates be retested quite often.

Work Styles Questionnaire (WSQ)

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The candidate has to indicate their responses on a scale from strongly agree to strongly disagree how much 162 individual statements are like them. The test provides a profile based on 17 personality traits. It is basically a version of the OPQ developed specifically for manufacturing and production jobs.

Customer Contact Styles Questionnaire (CCSQ 7.2) for Sales Representatives and Customer Services Representatives

This version is a combination of the normative and ipsative approach: the respondent chooses between four statements to decide which describes them the most and the least and indicates at the same time on a scale of five how much he/she agrees with the individual statements.

Occupational Personality Questionnaire, Normative Version (OPQ32n) for Managers, Experts and Graduates

In the normative format of OPQ32 individuals indicate the extent to which they agree or disagree with a series of statements on a scale of five, ranging from “completely agree” to “ I do not agree at all”. Its uncomplicated language and straightforward structure make the test accessible for everyone, however, due to its normative nature, we recommend it primarily for training and development purposes.

Occupational Personality Questionnaire, Ipsative Version (OPQ32i) for Managers, Experts and Graduates

In this version of the test the candidate has to make “forced choices”, that is, they have to indicate which in a block of four statements is most and least like them. The ipsative method ensures that the candidates cannot bias the result of the assessment. The test cannot be hand scored.

Mill Hill Vocabulary Scales Test

The test is a companion to the Raven’s Matrices which measure nonverbal intelligence. It contains words that an intelligent person would probably “know” yet would not be necessarily aware of their meaning. The candidate has to choose the synonym of the words from a list of alternatives.

Motivation Questionnaire (MQ)

The Motivation Questionnaire is recommended for the assessment of managers and professionals. The candidate has to indicate how much various factors motivate them in their work. It can be used on its own and as a companion to SHL personality questionnaires. Since motivation fluctuates as a function of time and changing circumstances, it is recommended that the candidates be retested quite often.

Comportamentul la locul de muncă (OPQ 32) Chestionar de personalitate pentru lideri

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Metoda testului este metoda "alagerii forțate": candidatul trebuie să aleagă dintre patru afirmații care este cel mai tipic și cel mai puțin caracteristic în cazul lui. Cel mai important beneficiu al acestui format este că rezultatul este greu de manipulat. Se poate interpreta doar cu calculatorul. 

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