Customer Contact Styles Questionnaire (CCSQ) for Sales Representatives and Customer Services Representatives
Art der Ausfüllung:
Art des Tests:
Wen untersuchen Sie?:
Zeitlimit:
25 minutes
Zweck:
This version is a combination of the normative and ipsative approach: the respondent chooses between four statements to decide which describes them the most and the least and indicates at the same time on a scale of five how much he/she agrees with the individual statements.