Kiválasztás

Tests of the Customer Contact Aptitude Series measure the core reasoning abilities related to jobs within sales and customer service. These tests can be optimally combined with the Customer Contact Style Questionnaire (CCSQ) which measures the relevant personality dimensions.

This test measures the ability to make inferences and deductions from numerical data laid out in the form of tables or graphs. The test is appropriate for any job involving analysis or decision-making based on numerical facts, but the nature of the data presented makes the test particularly relevant for sales and customer service work. Calculators are allowed. (NCC4 is longer and more demanding than NCC2.)

Measures the ability to understand and use numerical data presented in tables and graphs. The data and the questions have been designed to simulate the kind of numerical information which might feature in sales and customer service jobs. Calculators are permitted, since the emphasis is on reasoning with data rather than computation and arithmetic.

Measures the ability to understand and evaluate the logic of various written passages. More demanding than VCC1, it includes a variety of topics relevant to positions within sales and customer service.

The candidate has to read texts, the content of which is based on written material relevant for customer service jobs, and decide whether certain statements are true, false, or whether there is insufficient information in the passage to say. Measures the ability to understand straightforward written texts and to highlight the most important information in order to arrive at reasoned conclusions.

This popular test battery is designed for selection in clerical jobs. The tests are suitable for people with any educational background.

Measures the ability to interpret and understand written information.

Assesses speed and accuracy in proof-reading. The test requires detailed proof-reading from one set of text to another, with candidates required to specify the exact nature of errors identified.

Appropriate for jobs involving filing and information handling. Candidates are asked to classify information according to a given rule system and to record their actions in a coded form.

Measures basic number skills. The emphasis is on straightforward calculation and the understanding or arithmetical operations.